FAQ's on Tokens
How to use, register or de-activate tokens and more
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Token questions
Can a token be suspended?
Yes. Your token will be suspended if you enter your one-time password incorrectly three times. You will need to contact Business Online on 0860 123 007 to resynchronise your token.
Can I use a token after it has been deactivated
No. Once a token has been deactivated, you will need to contact Business Online on 0860 123 007 to assist in providing access to Business Online.
Can I use a token that has already been allocated to an operator
No. If a token has already been assigned to another operator, Standard Bank will need to provide you with a new token. Please contact Business Online on 0860 123 007 to arrange for a new token.
How do I deactivate my token?
A request to deactivate your token needs to be placed by your designated person to Business Online on 0860 123 007.
How do I use the token?
Once you have registered your token, you will be asked for two passwords whenever you log on to Business Online:
- ‘Password’ is your own password. You decide on this password yourself.
- ‘One-time password’ is the six-digit code generated by your token. To retrieve your password, push the button once to switch your token on, and then once more to generate the code. Enter this code into the ‘one-time password’ field and you will be ready to start using Business Online.
How long will my token last?
The average lifespan of a token is five years.
How long is the One Time Password (OTP) valid?
A new one-time password is generated by your token every 32 seconds. This password is valid for approximately 32 seconds, and will be rejected if used after this period.
What do I do if my token is lost or stolen?
Report lost or stolen tokens to Business Online on 0860 123 007. Standard Bank will issue you with a new token after validating your request with your company's designated person. One-time passwords will be sent via SMS until you receive your new token. You will need to register your new token as soon as you receive it.
What do I do if the token I have received appears to be faulty?
Contact Business Online on 0860 123 007 to arrange for a new token.
How do I register the token?
Business Online will activate the registration screen once we receive confirmation from the courier that your token has been delivered. When you log on to Business Online a message will be displayed prompting you to register the token. Once you have completed the registration screen, the system will automatically activate your token details and the next time you log on you will be required to enter the one-time password obtained/generated by the token.
Will I be able to access Business Online if I don't have a token?
No, you will not able to access Business Online without a token, however as a new Business Online User, before you receive your token, one-time passwords (OTPs) will be sent to you via cellphone. OTPs can be used to log on to Business Online until your token is delivered to you.